Cloud 9 Medi Spa - Yucaipa, California

Susan Turpin

This review is long overdue. I have been going to Kim for more than 13 years, for Botox and filler. I just love her. She is, not only professional and knowledgeable but, highly skilled in her craft. For me, it is a trust issue. I can't imagine going to anyone else. I've really enjoyed seeing her business grow over the years. Her success is well deserved. I always look forward to going to their absolutely beautiful facility and visiting with her, John, and Hunter. If you are considering injectables, I highly recommend Kim. She will not disappoint!

Banesia alvarado

I was there a few months ago, I got botox fillers on my chin area and mouth area. I didn't see much of a difference but I was told with time it would start to show... IT NEVER HAPPENED!? I paid almost $600 and it didn't do anything. I'm so upset. It was money wasted and money I saved up to treat myself. Not to mention I live almost 2 hours away so I also wasted time and gas. I don't recommend this place and I would like a refund...?❤️‍?

Raluca Ciocan

I've had an exceptional experience with Kim and the Cloud 9 team over the past couple years. Extensive research led me to choose them for treatments, seeking trustworthiness, clinical expertise, and the right experience. Kim, being incredibly knowledgeable and attentive, takes necessary precautions for optimal results. Her recommendations align with your goals, providing insights on treatments and injectables. Personally, I aimed for a natural look while correcting specific areas, and Kim delivered. Timely and efficient visits accommodate my busy schedule, and the pricing reflects the quality received in this area.

Ginger Simonton

Cloud 9 medispa is the absolute best location for all your skincare and beauty needs. Kim is truly incredible in her level of experience and expertise. She is kind and knowledgeable, educated and warm. Additionally, Cloud 9 provides an overall outstanding experience from the moment you call on the phone to entry into the lovely building, through your treatment. No detail is forgotten. Every aspect is fully captured from the staff to the overall ascetic. If there was a 6th star this experience deserves it!

TONYA GULLO

I had a most unpleasant experience, and felt taken advantage of .. I have only ever spent $350 on my Botox, freezing the lines between my eyebrows, and taking care of some lines around my eyes.. my first session with Kim was $400, and it did not take/or really make a difference. I went back, and she said you just need more.. I spent another $400. The product she administered did not take. I went back, Kim explained that as we age and I’m only 56 we lose collagen, and as we continue to use Botox, it doesn’t become as effective anymore, and she continued to say “Humor me, give it another two weeks, come back, and add more, it should work or at least you’ll have better results, she continued to say; freezing the lines between your eyebrows is not gonna do you any good, nor will it help , you have Collagen loss because of age, and those lines are permanent, they cannot be fixed. We have already added product to that area, and it’s not taking“ I left the office puzzled? I went to a different aesthetician, in Redlands. That aesthetician was in shock that that I had $800 worth of product in my face, and the lines between my eyebrows, were not frozen, and hadn’t even looked like it had been needled. He did say that you could tell that there was product in my face, but the product didn’t seem to be too effective... I spent another $350 with him, he shot the area between my eyebrows/some eye lines with Dysport, which I like better then Botox, it is way more effective. This aesthetician also said “ this is the easiest area to freeze, and why she couldn’t freeze it? I have no idea, but freezing this area definitely helps from continuing to produce deep lines.” With in six days, the area between my eyebrows was completely frozen, and the lines had gone away completely. Even if Kim’s products, whatever it was, it wasn’t working for me? She should have been knowledgeable enough to back up, and use a different product, instead of tell me, it’s just not going to work you’re too old… Not sure what’s going on with Kim? But she’s definitely not for me...

Elizabeth Contreras

Kim and John are phenomenal!

I did my homework read all the reviews, I’m so glad I chose Cloud 9. Kim has been doing all my cosmetic needs since 2016 and wouldn’t have it any other way. Kim is extremely knowledgeable and educated in her field. Her integrity and honesty are remarkable. She is VERY honest and will tell you exactly what you need. I have referred her to a long list of friends and a few family members who are very happy with the outcome.
Thank you so much Kim for always providing real noticeable results w/out surgery.

Shawna Festa-McDonald

Hello confidence, nice to see you again.

I normally come here for my vitamin b12 shots because they are incredibly quick & reasonable. The place is beautiful and who doesn't need a good b12 pick-me-up for $20 right?

Today was something different. I lost some weight through the year, and I was feeling dull to say the least. I needed a glow up and I've been putting it off for months just out of fear, or something. Kim comes highly recommended from many people I know and they ALL look great.
So I nervously made an appointment, and let me tell you the experience started there. The guy who answered the phone was calm, patient, knowledgeable and welcoming. Kind people just make everything better.

The place is absolutely beautiful and you feel the self care in the atmosphere just walking through the front door. You are first greeted with a genuine smile, upbeat personality ready to help you with anything you need. He educates you on specials, new products, treatments, what your experience will be like and not once try to sale you on something. Even though your in a busy establishment you would never know it. They treat you like you are their number one priority, every step of the way.

The treatment-
So, like I said I was pretty nervous. When I showed for my appointment Kim put me at ease right away. She listened to my needs closely and gave her professional advice in detail. I felt relaxed and quickly realized how the spa got their name. You definitely feel like you are on cloud 9. After my treatment, nasal lines and Botox, My only regret was not going sooner.
Hours later, when I look in the mirror I finally recognize the girl from the inside looking back at me again; my confidence of my outer image has been replenished.

If your thinking about scheduling that appointment, your only regret will be not calling sooner. I promise.

Thank you Kim and Cloud 9 staff.

Jill Shaw

Absolutely amazing experience. It was my first time getting Botox and Kim and her staff made me feel so comfortable. Kim was there to answer any questions I had. She eased my anxiety. The place is clean and well maintained. I also bought a soap there and it smells so amazing and is very moisturizing. I have recommended this place to all my friends!