Essentiels Spa Et Beaute - Bakersfield, California

Yadira Lucero R

Very terrible experience I had with them. I asked for a simple French tip with a sparkling design. Not too short because I am not used to acrylic nails. The lady proceeded to be very rude to me, complained that my nails were too short, and also told me she couldn't do the design. I had to pay full price. Do not recommend. If they can barely do this type of design I doubt they can do a better one.

Melissa Lichtenberg

BEWARE OF ESSENTIALS SALON! I went in for a simple color and my hair is ruined! I sent pictures of my hair to Sharon (manager) with my complaint, less than 10 minutes later, the stylist who did this horrible color, called me, berating and blaming me for her sloppiness! I couldn't get a word in, I hung up on her (I was at work to begin with) In typical narcissist fashion, she blamed me, said I moved too much, I ask to walk to Ulta [yea, she did] all of this in a condescending tone, not at all concerned about why I was unhappy, she was mad that "I told on her". Charli was super messy with the root smudge, she dripped it on my highlighted hair, so I have stripes and cheetah spots ALL THROUGHOUT MY HAIR!! She dried and styled my hair, she HAD TO SEE WHAT SHE DID TO MY HAIR BUT DIDN'T CARE. it was styled and I didn't notice it at first. When i washed it the next day, I was shook. I messaged Sharon, she said it can be fixed so she got me in with another stylist to fix it, I wasn't letting Charlee near my hair again. Thursday, I saw Kathryn (super sweet and really concerned about the condition of my hair) she was astonished and appalled that a person at Essentials did such a awful color job. She tried to blend my roots with a root shadow and said my longer blonde strands that had the dark drips (spots and stripes) were too unhealthy to put bleach on! I'm just stuck with it. I called another salon and they said color corrections start at $300 an hour. I was contacted by DeeDee (the owner at Essentials) and was told I couldn't get a refund from Essentials because the stylists are "Independent contractors" I'll post her exact message here[ Hi Melissa! We're so sorry you are still unhappy with your hair. We have done the best we can to fix it for you and make you happy. Unfortunately per California employment law, we cannot do anything to control an independent contractor's money. You are free to reach out yourself and request a refund if that is what you want. Beyond that, please let us know if there is anything else we can do to assist you and again we apologize for your experience. - Dee Dee] I'm out $170 and it's gonna cost big bucks to fix! I had 2 brain surgeries in this past year, I fought like hell to keep my hair, just to have it ruined by someone could care less and a Salon owner who obviously doesn't care either! You better think twice about this salon if you value your hair and appearance because they sure don't! update, Charli refunded my money and offered to fix my hair. I went to Lilly and had it fixed as best she could. I wore wigs and hair pieces for a month, i can finally wear my hair down! Thanks Lilly bug....♡ ** Charli called and left me a horrible voice mail because of this review... Y'all seriously beware ;(

Sound and Visual Discoveries

I am changing my review to five stars. I am blown away at how the management has responded to my feedback on a not so great first impression at the front desk.

Ashure called and apologized and comped me a massage with one of their best masseuses, Valentina -who is an angel in disguise- on the day we initially requested. When I came out, she greeted me with a really sweet birthday gift and happy birthday wishes.

My husband and I decided to sneakily find a way to pay for this massage because after seeing the care and kindness this company seeks to give to their clients, we want to make sure we give them our support.

I felt pretty awkward coming back for service at first - I don't like being "that lady"- but I think it is important to give others a chance to make things right and be willing to let things go. I'm glad I did ?

*Initial complaint- The front desk person charged us $225 for a package but was very difficult and confusing about actually booking us for what we paid for. When it felt impossible to get what we paid for, she wouldn't give us a same day refund. But after going back, I see she made up for it and that she actually is a sweetheart ?

Jessica Anderson

I made a huge mistake in letting my spa gift card expire. When I noticed apparently ownership had changed in the meantime. They worked with me and still let me redeem it. My massage and facial were fabulous. It was an amazing experience from my frantic phone call asking if they would still allow me to redeem it to getting the services done. Essentials took very good care of me, I would recommend over and over again! Thank you Sylvia for your help to redeem and schedule and thank you to Jennifer and Anna for a relaxing day!!

Devannee Gutierrez

Got extensions by jazzy (jasmine) as she was quick to book an appointment to install them . But never responded back to me when trying to take them out. Unprofessional. Bad business.

Pawan Kooner

Do not waste your time with this place. They will not help you or get you scheduled if you bought one of their packages. I tried to get my wife scheduled for a $300 dollar diamond package but I was not able to due to their "full schedule". I cannot get a refund and just to rub it in my face the new owner told me I bought my package from the previous owner. She told me she could not do anything for me. Do not buy any spa packages here, they will not get you in on time. In my case I tried everything I could and even asked if they could get my wife in for any massage and they said no. I even told them I don't care about the 300 dollars just get my wife in for a massage for less than 100 dollars and they said no. Please people stay away from this establishment.

*If you see people who say new ownership let them redeem their expired gift cards that is not true. They would not let my wife redeem her diamond package. Please be aware and learn from my experience here, do not buy any spa packages here. They will not honor them. For me I learned the hard away and lost 300 dollars.*

Meagan Alvarado

I want to start this out by saying the dating staff here is amazing and have been here a lot. I booked a wash and style with Shawna almost a week ago. She was 30-40 minutes late to get me. She washed my hair and told me she was charging me $75. I said okay. We get back to her station she leaves for about 5 minutes. She comes back and is ranting and raving she doesn’t have time to do my hair. I had immediate plans and she said she would rough dry it. I walked out after 20-30 minutes in the chair with wet hair and clothes. I walked out on my own because she took off again. So I was with her 20-30 minutes, I left with wet hair, and she was nowhere to be found. She acted bizarre and erratic the whole thing. I’ll attach a picture of what my hair looked like after.

Mari Oropeza

I have to praise ERIN for salvaging my hair this past week!! I went to Melissa Valero at Contere Salon and she completely botched my balayage! Thankfully I was able to get in with ERIN a couple of days later and she did an AMAZING job working with what she had! I walked in and was immediately serviced with a glass of red wine (I had a glass of champagne later as well ) ERIN was very patient and took her time thoroughly considering how she could best help me and left me feeling beautiful again. She is definitely my person from here out!! Thank you ERIN!! See you in a few weeks!!