Isla's Secret Boutique Spa - Punta Gorda, Florida

Kirstie E.

Honestly , I just recently had my lashes done as a bday present since I never get to treat or pamper myself. I ended up having an allergic reaction almost to the point of one of my eyes closing shut from being so swollen. I wrote to the lash tech expressing my concerns and although I went to a doctor which stated I had pink eye which honestly I don’t believe that was the case and it had to have been some sort of allergic reaction. I explained this nicely to her over text. She had me come in the next day at 5pm and couldn’t get me in any sooner. Yes , lash tech was nice but at the same time I feel as if she was determined to not be at fault or accommodate me to feel safe with the service. I should have been refunded. Even a credit , heck anything at this point to keep me as a customer. I mean it’s not like I had the reaction on purpose and was abusing the service she provided. I don’t know my husband was upset. I try to look at things in her perspective too but I just feel like I would have continued sticking with them if i felt like they cared a little more about clients. For instance I’ve had cosmetic procedures done in the past and if there was any issue or concern I was to be seen immediately and it was always taking care of. I guess what I’m trying to say is she said within 8 years of doing this she’s only had a handful of clients that had a allergic reaction so why would a refund not be expected if this doesn’t happen all the time. It’s not like I didn’t like them and just wanted them off especially since I came back a day later. The more I think about it the more it upsets me. I unfortunately won’t be going here anymore and will be going elsewhere for my services. My only advice those who have sensitive skin and if you do decide to go here make sure they test the glue on you first than schedule a different day to see how your skin reacts before going through with getting extensions.. Because unfortunately they do not refund you at all no matter if you have a doctors note or not. She means well I think and I hate writing reviews like this because I don’t want to hurt anyone’s feelings but how the whole situation played out was not professional in my opinion. Again, I’m not one to gripe and complain but I seriously was in so much pain . The past two days have been absolutely horrible to the point I’ll never get extensions again. I know some things are out of our control and our bodies change over time but i pray nobody has the same thing happen to them.

Elle

I have been a standing Lash Client for 4 years. I opted for lash extensions after having issues with mascara. Although there are no hypoallergenic adhesives, my eye doctor and I discussed and agreed that lash extensions were a better alternative for me to mascara and/or strip lashes.

I called and visited several Salons for Consultations- I knew right away that Isla’s was the winner. The Salon is clean, neat and organized. They had me fill out a questionnaire and answered my questions about their questions. Lol Who knew that certain FACE products could affect your LASH service adversely? I’m always honest on those questionnaires anyway- you just don’t know… what if I lie and something happens? Nope. That’s scary. No thank you.

My lash extensions have been a game changer! They ALWAYS look great and I don’t feel like I felt when I wore lash strips- no heaviness at all. I luv them and no longer have to fuss with eye makeup! I cannot recommend this Salon enough! They are educated, provide consistent and quality work!

10/10 recommend!! Extremely happy!

beverly B.

Awesome lashes- love Lauren's work. My lashes are gorgeous and look so natural! I don't want anyone else to do my lashes 🙂

Jessica J.

Went in for my very first brazilian wax and Lauren was amazing. She made me feel so comfortable and walked me through the whole process and what to expect. Gave very detailed after care instructions. She was so warm and personable. I love that you can book online and that they offer later appointments for my work schedule. Highly recommend.

Mardy L. S.

Service is over the top exceptional. Personnel are very friendly and welcoming. Thank you Alexis and staff for the wonderful much needed facial.

Joy P.

Alexis is awesome. She took time to alleviate my fears and explained everything in detail. She is very detailed and I totally trust her!! I found her by asking a stranger who did her beautiful brows, and she told me Alexis. Word of mouth is huge. You will NOT regret trusting Alexis with your brows!!!

Dee C.

Did all my research on micro blading and the places that offered this service prior to booking an appointment with Alexis for my first eyebrow experience. Best decision ever...she is the bomb! Experienced, knowledgeable and informative Alexis listens to your expectations and delivers on the results. A perfectionist, she takes the time necessary to ensure that the end product will not disappoint, all the while ensuring that you remain comfortable and relaxed. Can't imagine a better introduction to semi-permanent makeup. Thanks Alexis, will look forward to future refreshing sessions! 💖

Renee P.

I was in search for a place to get my eyebrows done and came across this hidden gem. I cannot speak highly enough of this place. You feel welcome by everyone the moment you walk in. Alexis always exceeds my expectations for eyebrows and Lauren always makes my eyes pop with lash extensions. These ladies are simply amazing and talented. Isla's Secret Boutique is my only "to go place" for whenever I feel like pampering myself and buying unique gifts.