La Peau Spa - Fresno, California

Alex Hernandez

Buena

Shelby Rose

I left very annoyed today. I was sent my annual birthday 10 percent off. I use it every year. Normally I book a massage and a facial but this year I decided to book a package. I just had twins and I was trying to treat myself. I told the receptionist at booking I had a birthday 10 percent coupon. She assured me that even though I was putting down a deposit that my coupon could still be applied to the package and that it would all be worked out at the end. Cool. I put down 160 dollars as a deposit for a 320 dollar package.

The total with my discount should have been 320-32(10 percent) = 288. I paid 160 in advance, so my total at the end should have been 128, plus tip, which I always leave.

I get to the end of my relaxing day and go to pay- and first the receptionist tells me that because I paid a deposit she can’t take my coupon and I could use it some other time It’s a birthday month coupon and it’s Jan 27th. So no.

Then she figures out how to work the computer and tells me it’s not off the entire package, it’s just one service in the package and she “doesn’t think” the coupon applies to packages. And she “doesn’t think” I should be able to take 32 dollars off my service.

Nowhere in my email does it say it doesn’t apply to packages- just not discounts or promotions. Which this wasn’t, this was something off their menu 365 days a year. I have applied it to my total visit multiple times in the past. Then in all of this arguing my gift card gets forgotten, and she tells me it’s too late.

I’m just really annoyed- I get one day to myself. And it was completely ruined at the end.

I told her I wanted someone to call me, so we will see what happens with that. But that I even have to have a conversation with anyone at all is ridiculous- I discussed all of this when I booked the appointment.

Houa Xiong

If you want to throw away your hard earned money, go ahead and book your massage at La Peau. The “1 hour” session they book you for is not a full hour. It’s more like a 50 minute session. They’ll gaslight you and say it’s because you didn’t arrive early. However, the front desk can’t handle people checking out and checking in simultaneously. So they end up taking our massage time and blame it on you not arriving at least 15 mins before your appointment even if you do. Additionally, I get the strict no cancellation fee, but how about you being accountable for not scheduling it into your system and inconveniencing your customers when they do show up and your system doesn’t have it? If I hadn’t got a gift card, I would not have returned again, but I had to use the remaining value. If you expect your customers to be held to a certain standard, you should do the same for your establishment especially with the prices.

Cayla Elwood

I’ve been waiting for the spa director to call me back for a few days now. I had a gift card I wanted to use for my massage. I got the prenatal massage as I’m 33 weeks pregnant. The front office staff refused to accept my gift card because it said Swedish massage on it. When I asked what the difference was. She could not tell me besides the pillow they use. I would have liked to just pay the difference of the massages as I would like to use my gift card. All the front staff did was stare at me and say it wouldn’t work with the computer system.

Heather Jackson

would never go back to this spa!!
My Estheticians was amazing and this poor review is not a reflection of my treatment!
My mom, sister, niece and I scheduled a spa day. My sister called to book because it was easier. A 50%deposit was required,(ok, fine). When we got there I asked if I can pay for my own service. She said if I pay using a different card then it was booked with she will charge an additional service fee.(ok fine) so I asked if I can pay the tip separately, same answer. I asked for a detailed receipt so I can know what to venmo to my sister. There was an 18% service fee added. We said oh is this the tip. She said no, that the managers fee for having a group of 4. I said why, she didn't really know. I said $85 for a service fee and nothing extra was done for us. That was crap!! I will never go back there.

Staci C

I had the BEST girls this day past weekend and the icing on the cake was the facial at LA Peau. As soon as I walked in the building there was this wonderful eucalyptus scent that filled the air, the building is gorgeous and feels luxurious as you walk in the massive doors and up the staircase. The salon entry has an adorable gift shop when you walk in, there are beautiful chandeliers and relaxing classical music playing. The staff were so sweet and I instantly felt relaxed and welcomed. After being greeted we were offered a beverage and escorted to the lounge where there was comfortable seating and snacks. The facial I received was AMAZING it was relaxing and put me to sleep--my skin felt and looked so good afterwards. I was so impressed at how high end the experience felt yet the prices were crazy affordable. There is no doubt that I will be a returning customer and will be referring all my friends and family.

Nick Godbey

Pretty classy joint. Conveniently located for me, great vibe and friendly people working there. I got my back waxed and I’m a total baby but the girl who waxed me was great! I’m sure I’ll be back again.

Carina Gilio

Love this spa for a true experience of relaxation and treating yourself. A great escape in Fresno! Complimentary wine or tea with your massage and option to wear robe and hang out in their lounge. Love going to their pop ups and parties.