Su Nido Inn | Downtown Ojai Hotel - Ojai, California

Debbie R

This is a beautiful property and just a couple minutes walk to shops and restaurants . We were excited when we arrived to see how nice and what a great location, but issues started immediately..no cleaning, a rat, keys not working. There is no office on site, but is a mile down the road at their sister property, Casa Ojai. We rented a suite and two rooms for 8 nights, with one of the rooms that will connect. Our keys were left in the late arrival box, but we couldn’t get into the one connecting room. They dropped of the keys at 10:30 pm, but they didn’t work, so we couldn’t even get into that room the first night. No offer to credit us for that. Then the third night, we had a rat in the hood over the stove and it was trying to get through the hood filter into the room. We called and they came down, but were unable to get it. They draped a plastic bag over the filter opening and said they would send maintenance down in the morning. Well, the rat got through and we had to trap it before we could go to bed. They did come the next morning and cleaned the stove and kitchen area and said they would let the owner know, we never heard from the owner and issues continued for the remainder of the week. Keys stopped working to open rooms 4 different times during stay, Rooms should have been cleaned every 3 days. We had to ask after 4 days, and they didn’t even go into one of the rooms, against day 6, I had to ask for cleaning service again, and they never came for a 2nd cleaning. Finally, the night before we left, we were locked out of our room again, so I went to their sister property to get keys and complain again. They said owner would call within 30 minutes. No call, just an email apologizing and jokingly thanking us for catching the rat, and offering to waive our amenity fee and 25% off next visit, I insisted on a call. He seemed to have excuses for most of it and said he had to discuss all of this with his staff and would get back with me. Well, no call, just an email itemizing all our issues and his interpretation of them, as if he were discussing all of this with his staff. He offered to refund the one night that we had to catch the rat, which was one of the cheaper nights and $200 off for the lack of cleaning and the key issues. This is what he thought was appropriate after our spending $6,200 for our stay, and he hasn’t bothered to respond to my email or call me. I really wanted to like this place and be understanding, but I will never be back mainly because of the owner’s attitude and handling of this.

Elizabeth H. T

The location is the best feature; restaurants and shops on Ojai Avenue are a 5-minute walk away but the inn itself is on a very quiet side street. We stayed in the Sparrow Room. The king-size bed was very comfortable and there were plenty of pillows. The bathroom had plenty of counter space, unlike many places we've stayed. There was no noise from traffic or other guests. The website said the room did not have a fridge, but it did (a room that pricey should have a fridge).

L Stern

Just spent an idyllic 2 nights at Su Nido with my Book Group. It was an ideal location and we were able to walk everywhere in Ojai. The living room in our suite allowed for wonderful get togethers. We had 5 rooms in all - 4 adjoining and each was beautifully decorated and the amenities were perfect. The courtyard is beautiful and was decorated for the holidays. We even had a Christmas wreath on our door. Staff is very responsive and helpful. Highly recommend!

Suzanne M.

Recently stayed in the Heron Suite at this lovely hotel. Check in and check out was very simple.

The room was upstairs and had a wonderful patio area with a table and chairs and then another sitting area.

Location was perfect - close to the downtown area.

The bed was very comfortable.

The only issue was the shower... Hot water was only slightly warm and no way to turn it any hotter. Quick showers every morning. It has a very nice soaking tub.

For the rooms that are on the bottom floor (with no patios), they have a very nice sitting area in the courtyard with tables and chairs -- lots of plants and fountains. Very peaceful.

Recommendation: In mid-May we went on a Monday and stayed for three nights. So many places are closed on Tuesday and Wednesday. Check the website to see if where you want to go it open on the days you will be there.

Katie Brown

Staying @ The Su Nido Inn is like staying at a private villa, walking distance to everything you want to do! Bikes were put out for us, loved the fireplace and never saw anyone else. A perfect romantic getaway, highly recommend. No other Inn can compare, best location for Ojai visitors!

Maggie Stanphill

Nice location but lacking in service and facilities available on location. More like AirBnB style with self-check-in and no service for linens, etc even when staying 4 days. Staff was easy to reach in person when we drove down the road to the sister property to handle some pretty basic services, like fill out a paper waiver to ride the "complementary" bikes (1 had very low tire), get special key for pool that they advertised as part of their own property, and basics like enough towels for 4 days. Rooms were sparse but comfortable with kitchen (though had to call to get some dish soap supplied). Took one day for a response on a call about a dead animal on our patio... So all in all, it would have been better for me to stay elsewhere. Beautiful valley though if you can stay away from your room long enough. Which is basically what we did.

Paul Geary

The suite we rented was perfect for us. Having the little kitchenette was a huge convenience. Walking distance to restaurants and satires was really convenient as well. After checking out we received a phone call telling us we had left an expensive yeti bottle behind…we were happy to swing back by and get it back! All good

Denise W

My husband and I recently stayed in the Sparrow Room at Su Nido Inn. The room was quiet, and the bed and linens were exquisite. The vaulted ceiling and beams made the room feel elegant and spacious. The Molten Brown bath and body products in the bath felt indulgent.||||The entire property is simply lovely with it's clay tile roofs and stucco finishes. My favorite touch was the Spanish tile on the risers going up to our room which overlooked the courtyard and the jaw-dropping, arched wooden door.||||At night we shared a bottle of chilled, local Chardonnay in the courtyard while relaxing to the sound of trickling water in the fountain. The twinkle lights in the trees created a charming fairytale ambiance. ||||Ojai is a gorgeous getaway location and the Su Nido Inn is the perfect place to stay while in town. On this trip we enjoyed visiting the nearby missions, Soule Park Golf Course , and the tasting Ojai Food Tour. We will be back.