The Spa at Grandover, Greensboro - Greensboro, North Carolina

Shantelle Love

It was amazing! I've been intending on going back, but haven't made it yet. My massage therapist was excellent and the amenities were beautiful. I'll definitely be back.
The only bit of criticism is the front desk check-in was less than stellar. They aren't very friendly or customer service oriented. They weren't downright rude, more disinterested. The facial expressions said more...
I asked about a particular massage modality that I didn't see, and instead of the young lady just stating it wasn't offered, she looked as if I didn't know what I was talking about and inconvenienced her brain for having to consider my question. She and the other young lady, upon our, "Have a good evening", just weren't friendly or responsive.

Other than that, I'll be back to book with my therapist and intend to come monthly since my therapist no longer works evenings or weekends.

Stephanie Hudson

I always find it highly discouraging when I have to give negative reviews to businesses, especially post-pandemic. I would love to say that this was a one-time incident, but apparently this is a repeat offense for this spa and facility. My best friend and I booked a spa day last November. We were clear that we wanted access to the hot tub and the indoor pool. We were not made aware that the hot tub was closed and had been closed for several days prior. They left the exterior doors on a rainy freezing cold November day open to the pool. We had to manually shut them and they kept opening them in order to use a tepid indoor heated pool. I thought it would be nice for a bunch of us to get together to do a spa day this year and give them a second chance. Have lunch at the hotel and use the hot tub and indoor pool, imbibe. We had six girls booking approximately over $1,500 in service and planned to have lunch there including drinks as we were taking Ubers to enjoy the day fully. We informed them when we booked that we wanted to use the hot tub and indoor pool amenities. That's the only reason we were booking. They had the opportunity to do the right thing and contact us once they were made aware that they were closing the pool for several weeks. Fortunately, one of my friends noticed that they had put on their website that those areas were closed off. They should have contacted us immediately and made alternate arrangements So we could come when all amenities were available to us. Fortunately she noticed on deadline day to get a refund. Grandover spa charges an inflated price for their services because they provide amenities that some of the other local venues do not offer. I'm only willing to pay those inflated prices for said amenities. Yet again they failed to contact the customer and decided to do a bait and switch on what they could provide. When I called to complain because this was a birthday gift from my six friends and left a message with the head of the spa. Giving her time to contact me back. She elected not to return a phone call. I did not hear from the GM of the spa or the GM of the hotel. The hotel, facilities and lack of service all signal that this place is a has been. Take your hard earned dollars somewhere else.

Mario Garza

Customer service at this place is completely terrible. I had massage appointments that I unfortunately had to cancel as our baby got sick, and we had to cancel the whole trip. I called over 24 hours in advance, but they have a 48 hour policy. There was no room for negotiation or understanding of the circumstances. Just a flat out no, we have to charge the whole amount. Not even offered to even do a partial refund. When asked to speak to a manager, they said they're all in a meeting (how convenient).

Erica King

My husband and I just got the best facials. We had access to the pools, hot tubs and sauna with the purchase of our facials. It was a great experience, we will definitely be back.

Mandy Wahl

I am sure that actually going to this place is lovely, but the customer service of the gentleman working the desk was quite rude. I was trying to surprise my husband for father's day with a spa day in the future and he was very rude during his communication about requiring a credit card for booking, not a debit card. There was no way for me to do this without letting my husband know and I had to come up with the idea of getting a gift card to then book the appointment, but there was no way for me to do this without going into the resort. It's 2024, I can Venmo, Paypal, Apple Pay almost all things. I wish they had a booking online and being able to pay for it right there. I don't have time to go into the resort to get a gift card to them try and deal with booking an appointment. Also he was not apologetic at all.

Sami Mensack

I just experienced the best facial of my life! Book with Savannah! She was the sweetest and kindest woman. She put my worries at ease and focused on my red puffy skin with cooling towels and really catered to what my skin needed! Also, they have robes in MANY sizes, which I needed! I will be back!

Helena Burkey

A perfect 40th birthday weekend away with friend at the Grandover Spa. Had the most amazing massage and facial here. The pool is gorgeous and it was a relaxing afternoon ! Would visit again!

Earth Feathur

Lovely spa day!!! Vegan option was not hard but could be better. I had a beautiful salad and asked them to just give me all the veggies they had available in place of the meat. I wound up with some awesome artichokes!!! My pedicure was lovely and I truly had an amazing service. I will return again and bring some friends.