The Spa at Ocean Place - Long Branch, New Jersey

Renee L.

The Spa at Ocean Place has the makings of a wonderful day spa. While the waiting lounge had the most beautiful view of the ocean, it was very cold. I also wish they had offered some drinks and fruit like other high end spas offer. We wanted to order lunch after our treatments but we were told they only offer that on Saturdays. Our massages were good and the treatment room was clean but I feel like it missed the mark on being the perfect day. I’d go back again, perhaps in the summer.

L P.

DO 👏 NOT 👏 WASTE 👏 YOUR 👏 MONEY

I have been to the spa many times before and I cannot say how disappointed I am in the events that occurred during my time there today. I was shocked by the lack of professionalism and customer service BY FAR… it is horrific as I’ve never written a poor review like this but want others to be aware of what they’re getting into before going (especially during COVID)! I will NEVER go back to this place again & advise you to not waste your time OR MONEY. It is NOT worth a penny. GO SOMEWHERE ELSE, literally ANYWHERE. There are tons of other resorts/hotels with spas to choose from on the boardwalk. SKIP this one.

I arrived with our party (celebrating a bride to be) for a day of spa treatments and relaxation, we were so excited to surprise her! Especially since her wedding has been postponed and she was so upset about this. I booked the spa services 4 weeks early because I knew it was a busy time (summer).

AFTER our services were complete (and not to mention, they are pretty pricy, over $800 for the four of us which we new ahead of time and were completely fine with because I’ve been here before & previously felt the cost was fair)… they told us there are electrical errors with other spa amenities and they cannot be used. Another group of people at the spa were upset by this as well. The prices were not discounted to reflect this lack of amenities So basically after our spa treatments we did not get to use ANY of the other amenities like the sauna, etc. If I had known this ahead of time, I would have made alternate plans for the day as we planned to spent many hours at the spa.

In the contract for spa services it says that spa guests can use the pool and beach for an additional charge ($50!!!!!!! Per person!!!!!! To go on a beach or by a pool!!!!!! Like what). We brought this up and they said that it was no longer valid and that only hotel guests could go to the pool or beach. The contract said otherwise …..

So now we had no additional spa amenities, no access to the beach or outdoor pool, and nothing to do after our treatments were over. I expressed to the Supervisor how unfair it was because our spa amenities were cut short (without informing us) and we really wanted to enjoy SOMETHING to do. Nope, didn’t budge… at all!!!! She told me she would call a manager and never did. She was horrific to deal with and does not know anything about hospitality.

LASTLY…. This is what a $75 PEDICURE will get you………..

I had to take this polish off with my own remover when I got home because I was so embarrassed to walk around with uneven, shaky lines, on my feet AND SKIN.

Just so much wrong, in so many ways.

DO 👏 NOT 👏 WASTE 👏 YOUR 👏 MONEY

JStratton 1.

Not sure how they claim to be a high-end spa. ZERO amenities that you would expect. Front counter help had to call the manager on the phone numerous times to confirm a gift certificate. Do yourself a favor and look elsewhere. BTW - yes the views are great but you are there for the service not the view...

Shannon W.

I booked 3 treatments for my mothers birthday weekend over a month in advance. I received a call from Holly the manager 1.5 days before the appointments to say she needed to cancel one of them due to not having someone to perform the service booked. After expressing my disappointment and surprise that they only had 1 person to perform facials, she replied "its not my fault" and offered me 20% off another treatment for that person in the party only or for her to have a facial an hour before (which was too early) or 2 hours after the rest of us. I asked to have Hollys supervisor, Susan, call me back (she hung up on me). I was told she would but she did not.
I would encourage anyone planning something special or just generally to avoid this spa. We were here many years ago and the service aspect has most certianly gone downhill. We ended up canceling the whole thing last minute with no back up plan for my mom as no other reputable spa could accomdate 3 appointments the day before.
If this was how we were treated before we arrived, we wanted no part of their services.

Sarah P.

Completely unprofessional and no one there seemed to care. I explained afterward at the front desk that when I was getting a facial, the woman had music playing off her phone and multiple notifications going off and commercials playing. This made it a very unrelaxing environment. The only response I received was that their music wasn't working, no apology at all. After spending around 600 on a spa day, this is entirely unacceptable

Gregory J.

This was my 2nd visit to ocean place spa and resort this summer. My first visit was on Father’s Day with my kids. We had a great visit my boys utilized the pools indoor/outdoor and loved playing on the beach. Our visit was fantastic. So good that I scheduled a 2nd visit for my birthday this time with my girlfriend. I called made a reservation and tried to negotiate a discount on the price but was told that wasn’t possible. So I asked if he could throw in a free couples massage and he (Julian) agreed. However when I went to book my massage I was told in a hostile voice that they never give complimentary massages. I explained what I negotiated and asked the manager to check with the front desk. They confirmed it was in the notes. She then stormed off and found the manager (Phyllis) who told me they would not honor the complimentary massage and did not offer any alternative solution to a problem I didn’t create. Phyllis and Diane or Sue were more concern with winning the discussion and denying me what I negotiated then they were in resolving the matter so I the customer felt satisfied. This incident may me feel horrible to the point that I will never stay there again. I also wonder if I a African American male was treated this way because of my race. I’m warning all AA be careful think twice before staying at this hotel.

Tracy F.

Made online reservations on 5/5/2021 for 5/22/2021 when we arrived appointments were not in there system although they acknowledged it and my deposit. We were provided new times during the day, when we arrived my appointment went from a 50 minute service to 25 with NO communication. When the manager was approached she was like at least we fit you in. Well your on line system stinks and lost our reservations. We were promised complimentary wine but of course that never happened either - by the way we did not ask for it! Staff was not apologetic. Relaxing room had no spa water which hydration is key after a massage. The whole experience was horrible and would not recommend. Hotel is run down - it took 30 minutes just to get 2 cups of coffee. Place is overpriced, sloppy and unprofessional. They are not good service providers. Take your $180.00 (that includes tip that they automatically include) for a 50 minute service and go somewhere else.

Jamie L. H.

I was invited to Harbor Island Spa many years ago, and I had a very nice time, I would try to come back but presently I am still trying to get Custody back of my children from DCPP/ Dyfus. Since my two cousins Tracy and Tanya Kaiserian, Wall, NJ got involved with my children, I never saw my kids again and my parents , my sister and my husband passed away. I always work out and try to maintain a healthy body and Harbor Island Spa is the perfect place to do this .